FAQ

Shipping

Free to orders over $200

$7 flat fee to orders below $200

No guarantee of delivery dates

We are not responsible for delays in delivery due to events beyond our control, including shortage of materials, labor strikes, transportation failures or acts of nature.

Returns

We want to keep you satisfied, which is why at we offer a 60-day money back guarantee to our customers starting from the day you place your order

*Latisse and Obagi Nu-Cill Eyelash Enhancing Serum are NOT eligible for returns.

To return an order, please contact us at nursejaymepronger@gmail.com to start the process.

We reserve the right to refuse or deny any return requests or refunds at any time based on policy or program abuse. 

Privacy

At Nurse Jayme Aesthetics, we want you to know how we collect, use, share, and protect information about you. The term “Nurse Jayme Aesthetics” applies to information collected both offline and online. By interacting withNurse Jayme Aesthetics, you consent to use of information that is collected or submitted as described in this privacy policy. We may change or add to this privacy policy, so we encourage you to review it periodically.

Types of information we collect may include:

NameMailing and billing addressE-mail addressPhone (or mobile) numberDate of birth or ageCredit/debit card numberPurchase/return/exchange informationDevice information (e.g., device model, operating system version, device date and time, unique device identifiers)Use of our site, search terms, pages you visit, which web address you came from, type of browser, as discussed further belowGeographic locationInformation you provide when you create an account or take any Dermstore survey

If you choose not to provide information, we may not be able to provide you with requested products, services or information.

In order to provide the best customer experience possible, we use automated information collection technologies for reporting and analysis purposes. 

 

Examples of how we use the information we collect include:

Product and Service Fulfillment

Fulfill and manage purchases, orders, payments, returns/exchangesRespond to requests for information about our products and services on our website, or mobile website, or to otherwise serve youConnect with you regarding customer service via our customer service center or on social media platformsProvide services such as a shopping listAdminister sweepstakes, surveys, and contests

Our Purposes (including but not limited to marketing)

Deliver coupons, newsletters, receipt messages, emails, mobile messages, social media notificationsProvide interactive features of the website such as product reviews, comments and testimonials, send marketing communications and other information regarding products, services and promotionAdminister promotions, surveys, and focus groups

Internal Operations

Improve the effectiveness of our website, products, services, and marketing effortsConduct research and analysis, including focus groups and surveysPerform other business activities as needed, or as described elsewhere in this policy

Prevention of Fraud and Other Harm

Prevent fraudulent transactions, monitor against theft and otherwise protect our customers and our business (e.g. product recalls)

Legal Compliance

Assist law enforcement and respond to legal/regulatory inquiries

We may share the information we collect with companies that provide support services to us (such as conducting surveys, sweepstakes, or contests, e-mail providers, analytics providers, web hosting providers, call center service providers, payment processors, data enhancement services, fraud prevention providers or shipping services providers, including product vendors) or that help us market our products and services. These companies may need information about you in order to perform their functions.

We may disclose information we collect when we believe disclosure is appropriate to comply with the law; to enforce or apply applicable terms and conditions and other agreements; to facilitate the securitization, insuring sale, assignment, bankruptcy, or disposal of all our part of our business or assets; or to protect the rights, property or safety of our company, our customers or others

This privacy policy applies to all current or former customer personal information. Our website may offer links to other sites. If you visit one of these sites, you may want to review the privacy policy on that site. In addition, you may have visited our website through a link or a banner advertisement on another site. In such cases, the site you linked from may collect information from people who click on the banner or link. You may want to refer to the privacy policies on those sites to see how they collect and use this information.

Terms

These terms and conditions ('the Terms') govern the users ('you' or 'your') use of the website Nurse Jayme Aesthetics ('the Website'). Please read them carefully as they affect your rights and liabilities under law. If you do not agree to these Terms, please do not access nor use the Website. If you have any queries regarding these Terms then please contact us.

By using the Website you agree to be bound by these Terms.

We reserve the right to update these Terms from time to time and any changes will be notified to you via a suitable announcement on the Website. It is your responsibility to check for such changes. The changes will apply to the use of the Website after we have given such announcement. If you do not wish to accept the new Terms you should not continue to use the Website. If you continue to use the Website after the date on which the change comes into effect, your use of the Website indicates your agreement to be bound by the new Terms; and modify or withdraw, temporarily or permanently, this Website and the material contained within (or any part) without notice to you and you confirm that we shall not be liable to you for any modification to or withdrawal of the Website or its contents.

You warrant that the personal information which you are required to provide when you register is true, accurate, current and complete in all respects; and you are not impersonating any other person or entity

The products purchased on this site are for private and domestic use only and are not for re sale. 

We will treat all your personal information as confidential and will only use it in accordance with our Privacy Policy.

When you shop on this Website, we will ask you to input personal details in order for us to identify you, such as your name, e-mail address, billing address, delivery address, credit card or other payment information. We confirm that this information will be held by us in accordance with the registration we have with the Data Commissioner's office.

The Website may only be used for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and its use. You agree not to upload or transmit through the Website: any computer viruses or anything else designed to interfere with, interrupt or disrupt the normal operating procedures of a computer; and any material which is defamatory, offensive or of an obscene character

You agree to fully indemnify, defend and hold us, and our officers, directors, employees and suppliers, harmless immediately on demand, from and against all claims, losses, costs and expenses, including reasonable legal fees, arising out of any breach of these Terms by you, or any other liabilities arising out of your use of this Website or any other person accessing the Website using your personal information.

As a convenience to our customers, the Website may include links to other websites or material which is beyond our control. For your information, we are not responsible for such websites or material nor do we review or endorse them. We will not be liable, whether directly or indirectly, for the privacy practices or content of such websites nor for any damage, loss or offence caused or alleged to be caused in connection with, the use of or reliance on any such advertising, content, products, materials or services available on such external websites or resources.

All orders are subject to acceptance and availability. If the goods ordered are not available, you will be notified by e-mail (or by other means if no e-mail address has been provided) and you will have the option either to wait until the item is available from stock or to cancel your order. 

Any orders placed by you will be treated as an offer to purchase the goods or services from us and we have the right to reject such offers at any time. You acknowledge that any automated acknowledgment of your order which you may receive from us shall not amount to our acceptance of your offer to purchase goods or services advertised on the Website. The conclusion of a contract between you and us will take place when we (i) debit your credit, debit card or PayPal account or (ii) dispatch the goods to you or commence the services, whichever is the later.

We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be liable for any loss you may suffer if a third party procures unauthorized access to any data provided by you when accessing or ordering from the Website.

The products sold on the Website are not for re-sale or distribution. You are limited to a purchase of 5 items of any one product. We reserve the right to cancel orders and/or suspend accounts where we believe products are being ordered in breach of this provision.

You will assume the risk for the products once they have been delivered to the delivery address which you specified when ordering the products. We accept no liability where you provide an incorrect delivery address or where you fail to collect the products from the delivery address which you specified.

Sales Tax, where applicable, will be added to your order at checkout.

The content of the Website is protected by copyright, trade marks, database and other intellectual property rights and you acknowledge that the material and content supplied as part of the Website shall remain with us or our licensors. 

You may retrieve and display the content of the Website on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Website.

Notwithstanding any other provision in the Terms, nothing in these Terms:

 

affect or limit your rights as a consumer under English law; orwill exclude or limit our liability for death or personal injury resulting from our negligence.

The Website is provided on an 'as is' and 'as available' basis without any representation or endorsement made and we make no warranties, whether express or implied, in relation to it and its use. You acknowledge that we cannot guarantee and cannot be responsible for the security or privacy of the Website and any information provided by you. You must bear the risk associated with the use of the Internet.

 Whilst we will try to ensure that material included on the Website is correct, reputable and of high quality, we cannot accept responsibility if this is not the case. We will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the Website. If we are informed of any inaccuracies in the material on the Website we will attempt to correct this as soon as we reasonably can.

In particular, we disclaim all liabilities in connection with the following:

incompatibility of the Website with any of your equipment, software or telecommunications links;
technical problems including errors or interruptions of the Website;
unsuitability, unreliability or inaccuracy of the Website; and
failure of the Website to meet your requirements.

 To the full extent allowed by applicable law, you agree that we will not be liable to you or any third party for any consequential or incidental damages (both of which terms includes, without limitation, pure economic loss, loss of profits, loss of business, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to the Website.

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